1. What this page covers
This page explains how to ask Maxor Global LLC to delete personal information that MaxorConnect obtained through a connection you authorized — for example Facebook Login for Business / Meta, Google, LinkedIn or Microsoft — as well as your MaxorConnect account data. It complements our Privacy Policy (/legal/privacy), section 9 « Retention, export & deletion ».
2. Disconnect an integration yourself
- In MaxorConnect — open Settings → Integrations and choose Disconnect on the connection. We stop accessing the platform immediately and delete the stored access tokens.
- From Facebook — open Facebook → Settings & privacy → Settings → Apps and websites, select MaxorConnect and choose Remove. This revokes our access on Meta's side; we then delete the tokens and data tied to that connection as described below.
- From Google, LinkedIn or Microsoft — revoke MaxorConnect in the security or connected-apps settings of that account.
3. Request deletion of your data
Email [email protected] with the subject « Data deletion request ». Include the email address of your MaxorConnect or Facebook account, your organization name if you have one, and which connection the request is about. We may ask for additional information to verify your identity before acting, to protect you against fraudulent requests.
4. What we delete
- Connection credentials — access and refresh tokens for the platform.
- Platform identifiers — ad account, Page and business identifiers stored for the connection.
- Data we retrieved — campaign, spend and performance data, and any lead-form submissions we imported for you from that platform.
- Your account data — when you ask to delete your MaxorConnect account itself, the account profile and associated Customer Data, as described in our Privacy Policy.
If you submitted an advertiser's lead form. The business that ran the ad controls your submission; MaxorConnect only processes it on that business's behalf. Contact that business first — if you contact us, we will direct your request to them and assist them in responding.
5. Timeline
- Access tokens — deleted as soon as you disconnect in MaxorConnect, or as soon as we are notified that you removed the app from Facebook.
- Other data from the connection — deleted within 30 days of a verified request.
- Backups — age out on a rolling schedule, within 90 days.
- Legal holds — records we must keep by law (for example invoices) are retained only for the period the law requires.
6. Confirmation
When your request is complete, we confirm it by email with a reference code. You can ask about the status of a request at any time by writing to [email protected] and quoting that code.
7. Contact
Deletion and privacy requests: [email protected]. Postal: Maxor Global LLC, 2915 Ogletown Road #5188, Newark, Delaware 19713, USA.